AI & Privacy Policy

1. What data do we collect?

We collect only the minimum volume of personal data necessary to provide you with uninterrupted use of our services and online ticket purchasing.

Data when purchasing a ticket: When you buy a ticket through our website, you are required to provide: Full name, Email address and Phone number.

Payment data: All transactions are processed through a secure, certified third-party payment system (bank/payment processor). Ohrid Time Travel does not have access to, nor does it store, your credit or debit card details.

Automatically collected data (Cookies): When you visit the site, we automatically collect certain technical information via cookies, such as your IP address, browser type and pages visited, in order to improve the functionality of the site.

2. How do we use your data?

We use your personal data exclusively for the following purposes:

• Processing your order and issuing electronic tickets.
• Sending a purchase confirmation to your email address.
• Contacting you in the event of unforeseen changes to opening hours or the programme schedule.
• Improving the performance and user experience of the website.

3. Sharing data with third parties

We do not sell, trade or rent your personal data to third parties. Your data may only be shared with:

• Payment processors (Banks): Solely for the purpose of completing the ticket purchase transaction.
• Legal obligations: If required by law or by the relevant state authorities.

4. Data protection and storage

We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. The website uses a secure SSL (Secure Sockets Layer) certificate, ensuring that communication between your browser and our server is fully encrypted.

We retain your data only for as long as is necessary to fulfil the purposes described in this policy, or in accordance with statutory retention periods.

5. Cookies and consent

Cookies are small text files stored on your device. We use only two kinds, and you decide about the second.

Strictly necessary cookies and storage: required for the site to work, including remembering the cookie choice you make. These are always active and do not require your consent.

Analytics: if you consent, we use Google Analytics 4 (provided by Google Ireland Limited) to understand how visitors use the site — which pages are read, and how people arrive. We do not use advertising or profiling cookies at all.

When you first visit the site, a banner asks you to accept or reject analytics. Refusing is exactly as easy as accepting, and no analytics cookie is set and nothing is loaded from Google until you have accepted. We operate Google Consent Mode v2, and every consent signal starts denied.

You can change or withdraw your choice at any time using the "Cookie settings" link in the footer of any page. Your choice is stored for six months, after which we ask again. You may also refuse or delete cookies through your browser settings, though this may affect the functionality of certain parts of the site (e.g. the purchasing process).

6. Your rights

In accordance with the Law on Personal Data Protection, you have the following rights:

• The right to request access to your personal data that we hold.
• The right to rectification of inaccurate or incomplete data.
• The right to request erasure of your data ("right to be forgotten"), provided there is no legal obligation to retain it.
• The right to withdraw your consent to processing at any time.

7. AI Usage & Transparency Policy

In accordance with Article 50 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), Ohrid Time Travel is committed to transparency regarding our use of Artificial Intelligence on this website:

8. Contact for enquiries

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at: